We have all dealt with long hold times or attempts to speak with the IRS and never getting anyone on the line. The White House is looking to change that with their recent Executive Order that will make dealing with the IRS better. A revamped IRS customer service is part of the Biden Administration’s broader vision of ensuring that the federal government works for its citizens.
The first step is simply to hire additional employees to answer a taxpayer’s call. Almost 80% of the calls to the IRS never get through to an employee, taxpayers and their preparers often become understandably frustrated and simply make their best guess about the right answer to their inquiry. That guess is sometimes wrong with the result of an underpayment of taxes owed and a resulting penalty payment for the taxpayer.
As 2022 arrived, the IRS still had piles of backlogged tax forms, some from as far back as the 2020 tax year. So the EO will take some time to be fleshed out and implemented.